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  • Live - CDN

  • HTTP - CDN

  • Control Panel

  • API
  • Cloud Storage

  • File Transcoding

  • Live Transcoding

  • Traffic Director

  • Managed DNS

  • Live Encoding as a Service

  • IPTV as a Service

Upcoming Maintenance

[Scheduled] Network Maintenance in Cochin DC

Expected to begin
  • Live - CDN
  • Live Encoding as a Service
Tue, 12 Dec 2017
18:53:03 UTC
Overview

We hereby declare that there will be Network maintenance scheduled on 20th December, 2017 6:30 PM UTC to 11:30 PM UTC for Network Optimisation in our Cochin DC. The duration of the impact will be 5 Hours.
We apologise‚Äč in advance for any inconvenience that this scheduled maintenance may cause. Our 24/7 help desk would be glad to assist you in case you seek any clarification. We are always grateful for your kind support and cooperation.

  • Scheduled for Wed, 20 Dec 2017 6:30PM UTC
  • Expected to take 5 hours

Previous Incidents

[Resolved] Degraded performance: Reporting

This incident lasted 1 hour and 58 minutes.
  • Control Panel
Fri, 15 Dec 2017
18:49:52 UTC

Investigating - We are currently experiencing degraded performance of Reporting. Customers may experience delayed statistics or no statistics at all. This is not affecting the overall platform, as it is an isolated system.

20:17:10 UTC

Identified - Issue has been identified, we are working on fixing it.

20:25:27 UTC

Monitoring - A fix has been implemented and we are monitoring the results.

20:48:15 UTC

Resolved - This incident has been resolved.

[Resolved] Degraded Performance: New York PoP

This incident lasted 1 hour and 19 minutes.
  • Live - CDN
  • HTTP - CDN
Thu, 14 Dec 2017
18:53:40 UTC

We are currently experiencing degraded performance and provisioning issues on our New York PoP. We will update our status page as soon as more information becomes available.

19:42:31 UTC

The issue has been identified, we are working on fixing it.

19:53:18 UTC

A fix has been implemented and we are monitoring the results.

20:12:58 UTC

This incident has been resolved.

[Resolved] Network Issue in Cochin DC

This incident lasted 1 hour and 4 minutes.
  • Live Encoding as a Service
Thu, 14 Dec 2017
08:45:31 UTC

We are sorry to inform you all that our Cochin Data Center is facing an unexpected network issue. Our upstream providers have confirmed us about the same, they are working on it. For the time being we will not be able to provide a stable and steady service as our network is down. We sincerely apologize for the inconvenience caused to you.

Will keep updating you about the status of the issue and we are always grateful for your kind support and cooperation.

09:50:14 UTC

This incident has been resolved.

[Resolved] Degraded Performance: Hong Kong PoP

This incident lasted 9 hours and 37 minutes.
  • Live - CDN
  • HTTP - CDN
Mon, 11 Dec 2017
01:29:13 UTC

We are currently experiencing degraded performance and provisioning issues on our Hong Kong PoP. We will update our status page as soon as more information becomes available.

01:31:16 UTC

The issue has been identified, we are working on fixing it.

11:03:47 UTC

A fix has been implemented and we are monitoring the results.

11:06:34 UTC

This incident has been resolved.

[Complete] Scheduled Maintenance on Control Panel

This was a planned incident, it took 2 hours and 59 minutes.
  • Control Panel
Sat, 9 Dec 2017
13:34:27 UTC
Overview

A scheduled console maintenance will be carried out on 09-DECEMBER-2017 05:30 PM UTC. We are expecting a downtime of 2 hour, during this time period the Control Panel access will be restricted and there will be a partial outage in our services. Any inconvenience is deeply regretted.
We will keep updating you the status. We are always grateful for your kind support and cooperation.

  • Scheduled for Sat, 9 Dec 2017 5:30PM UTC
  • Expected to take 3 hours
17:30:05 UTC

The scheduled maintenance is now underway. We'll keep you updated on our progress.

19:30:05 UTC

The scheduled maintenance is now underway. We'll keep you updated on our progress.

19:34:19 UTC

The scheduled maintenance is now underway. We'll keep you updated on our progress.

20:30:02 UTC

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.